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Mercator: Going above and beyond to deliver on EPM needs
In today’s increasingly complex business landscape, companies can no longer afford to take a one-size-fits-all approach to Entity Portfolio Management (EPM). At Mercator® by Citco (Mercator), we understand the importance of nuance – of fusing advanced technologies with professionals’ expertise to help our clients stay ahead of regulatory and geopolitical shifts, while achieving corporate governance excellence across their entire portfolio of entities.
Our client satisfaction survey grants users the opportunity to be part of Mercator’s continued transformation – driving change through actionable feedback.
According to our latest survey, satisfaction remains high – and continues to grow. In a year of extreme volatility, nearly 90% of survey respondents said that Mercator made it easier for them to maintain subsidiaries globally and keep them in compliance. This is a testament to the strength of our comprehensive suite of services which equip clients with the knowledge and tools they need to future proof their portfolio of entities through access to our forward-looking regulatory and operational deadlines.
In particular, our clients reported high satisfaction across a range of our EPM offerings, particularly across three areas: our positive service attitude, the calendaring of annual compliance obligation deadlines, and our single point-of-contact and service delivery model.
Across Mercator’s range of services, clients regularly point to our team’s responsive attitude and our single point-of-contact offering as the key levers for streamlining compliance complexities. Convera, a technology-led payment solutions provider, shared their experience working with Mercator: “The team have done an invaluable service to Convera so far. Their attention to our company and needs is really outstanding. It has been a tremendous pleasure working with the team and we genuinely look forward to continuing to work closely together going forward.”
At Mercator, we put our clients at the heart of our business and remain in continuous dialogue with them to ensure we are delivering excellence. As Mercator continues this exciting journey, we look forward to the positive impact that our services have on our clients’ entity portfolio management journeys.
Jurate Kisieliene
Head of Client Services, Mercator by Citco
